Jasz
VIP Contributor
Customer service is an important part of keeping your customers happy. Whether you’re a large company or small business, customer service can make or break your brand. A poor customer service experience can cost you thousands of dollars in lost revenue and lead to bad reviews online.
Here are some tips on how to build a good and working customer service:
Be available and accessible. A customer needs to be able to contact you at any time, so be sure that there is someone available during business hours who can answer questions or provide assistance. You should also respond to emails within 24 hours, if possible.
Create a welcoming environment. Your customers will want to feel welcome when they come into your store or visit your website, so make sure that the place looks clean and welcoming with friendly employees on hand to greet them. This will help them feel more comfortable with the experience they are having at your store or website.
Provide excellent customer service information online as well as in person at your location. Include photos of products that appear online as well as descriptions of them so customers can have a better idea of what they are buying when they go into their local store or website location where they live.
Here are some tips on how to build a good and working customer service:
Be available and accessible. A customer needs to be able to contact you at any time, so be sure that there is someone available during business hours who can answer questions or provide assistance. You should also respond to emails within 24 hours, if possible.
Create a welcoming environment. Your customers will want to feel welcome when they come into your store or visit your website, so make sure that the place looks clean and welcoming with friendly employees on hand to greet them. This will help them feel more comfortable with the experience they are having at your store or website.
Provide excellent customer service information online as well as in person at your location. Include photos of products that appear online as well as descriptions of them so customers can have a better idea of what they are buying when they go into their local store or website location where they live.