Menu
Home
Advertise
Forums
Search forums
What's new
Unread posts
Latest activity
Earn Money
Review Website/Apps
Passive Income
Money apps
Paid Survey
Stock
Forex
Real estate
Paid to write
Social Media Monetization
Crytocurrency
Bitcoin (BTC)
Ethereum (ETH)
Crypto Exchange
Mining
Crypto Faucet / Airdrops
Binance
Business
Business strategy
Funding a business
Marketing
Digital Marketing
Social media marketing
Email marketing
Brand management
Personal Finance
Money Saving
Personal loan
Retirement
Debt help
Savings for Students
Tax relief
Insurance
Car Insurance
Life Insurance
Liability Insurance
Home Insurance
Health Insurance
Disability Insurance
FAQ
Log in
Register
What's new
Search
Search
Search titles only
By:
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Money Making Forums
Business Ideas Forum
How to attend to unsatisfied customer
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
[QUOTE="Holicent, post: 271814, member: 76163"] When you're working on a new product and you get customer complaints, here are some steps to take: 1. Get the facts. You need to know what the customer is complaining about, when it happened and how often it happens. You also need to know what happens when other customers do the same thing. For example, if one customer says you didn't give them their money back when you promised them, another may say the same thing happened to him or her. 2. Listen carefully to what your customers are saying and how they say it. Do not interrupt them or talk over them while they are talking. Give them time to explain their situation and let them finish before offering an answer or making any further comments or suggestions about what should be done by both of you (or by someone else). 3. If possible (and practical), follow up with customers after they have spoken with you so that they can tell you exactly what happened and how they feel about it. If there was a problem with the product that should have been corrected but wasn't corrected right away, ask them if they would be willing to wait until it was fixed before returning their order or canceling it completely. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Money Making Forums
Business Ideas Forum
How to attend to unsatisfied customer
Top