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How to achieve good customer service
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[QUOTE="Jasz, post: 250964, member: 61772"] The quality of your customer service is a reflection on your company. You want to make sure that the person answering the phone, or helping someone in person, is as courteous, knowledgeable and helpful as possible. Here are some tips to help you achieve good customer service: - Have a policy for dealing with difficult customers. If a customer is angry or upset, try to listen to them and understand where they are coming from. Acknowledge their feelings and try to resolve the issue as soon as possible. - Make sure that your employees know how to handle complaints and requests effectively. This means making sure they know what policies are in place and how they should deal with difficult situations. Ensure that your employees have adequate training so that they can provide customers with information about products or services clearly and accurately. They should also be able to answer questions about billing issues or complaints quickly and easily so that customers aren’t left hanging around waiting for help. You should also remember that customer is always right. Before you react, remember your business reputation is important. [/QUOTE]
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