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How does the NDIA plan to handle complaints?
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[QUOTE="LifeBalanceNDIS, post: 331919, member: 104340"] [LIST] [*]Your complaint will be handled by a staff member who has not previously been involved in your issue. [*]When contacted about your complaint, you may be asked to provide additional information to help understand your concerns, including details from initial discussions with staff. [*]Confirmation of your identity may be required for accessing and discussing personal information related to your complaint. [*]If lodging a complaint on behalf of someone else, authorization confirmation may be sought, and information access may be necessary for effective complaint management. [*]Without the person's consent, you can still submit a complaint, but responses will be provided in general terms. [/LIST] Refer to this link for additional information: [URL="https://ndis.gov.au/contact/feedback-and-complaints"]Feedback and complaints | NDIS[/URL] Should you require support in managing your NDIS plan, feel free to contact us at 1800 998 994 or visit [URL="https://lifebalancendisplanmanagement.com.au/"]Life Balance NDIS Plan Management – Your Road to a Balanced Life[/URL]. [/QUOTE]
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How does the NDIA plan to handle complaints?
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