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How do you manage customers with unrealistic expectations?
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[QUOTE="raaman, post: 338581, member: 23419"] As business owners, we occasionally meet consumers who have unreasonable expectations of us and our businesses. Unrealistic expectations may be related to the pricing of your goods or services or the delivery time. These consumers will shame you if you fail to achieve their unrealistic expectations. When I sense that a customer is expecting too much from my business, to the point of stressing me, I cancel the order rather than put pressure on myself and still fail to fulfill. [/QUOTE]
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How do you manage customers with unrealistic expectations?
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