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How Do You handle "customer is always right" in your business?
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[QUOTE="moonchild, post: 220373, member: 57467"] Yeah, as a business owner customer is your boss, he is the one that will tell you what to do and to ensure consistent profits you have to adhere to what he says and suggests. You should take note of what customers are saying about your business because they are the ones paying you and using either your product or service, I understand that some customers are the nagging type but we should also take note if a complain persists we should take considerable action. This a good culture I notice in successful companies, every suggestion from there customers really matters to them and they make sure they acknowledge it, but reverse is the case for most of the businesses we have around here, most of them all they care about is how much they make, a customers opinion doesn't amount to anything to them, it is a very bad approach to business. If you look at playstore for example most of the apps have review section and users voice out their opinions and the management takes note, Whatever a customers suggest should not be argued even if you think they are wrong, show them you are with them, this will build your customer base and earn you a great deal of referral. [/QUOTE]
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How Do You handle "customer is always right" in your business?
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