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How Do You handle "customer is always right" in your business?
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[QUOTE="Kendy, post: 219694, member: 63869"] The main aim of a business in a pragmatic world is to maximize sales and gain profits. Customers satisfaction ought to be paramount because without these customers, the business will dwindle or remain static. The adage that, " customers is always right," has proven to be right and also has its downside. The adage has given some customers the nerves to act in ways beyond their limits. In everything, there is a limit to what someone can condone be it in business line. There is no business owner that would want to be excessively be in loggerheads with a particular customer just to satisfy or fulfil the adage. Few days, a scenario happened in my aunt's shop. Prior to the time, a lady bought shoes from her shop and after she had tried it on and they bargained the price, the shoe was sold and she paid my aunt. After a space of fourteen days, she returned the shoe on the basis that she did not like it anymore and she has not worn it. Well, my aunt was distraught because she has already calculated the money as part of sales but she got the shoe and refunded the money only to see some days later that this lady had used the shoe for her birthday photoshoot and came back to return it still on the basis of "customers are always right." [/QUOTE]
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How Do You handle "customer is always right" in your business?
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