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How Do You handle "customer is always right" in your business?
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[QUOTE="Kingsley, post: 219135, member: 30278"] I very well understand the stand point where you are bring the topic and the point you are trying to raise aswel. Well in my own perspective it is not right to always apply that rule to the detriment of your staffs or employees and even to ones own detriment. There should always be a more better way of apply the concept as it appears that everyone has their own rights aswel. The customers have their rights likewise the seller's aswel. But I agree some people or sellers actually blow their right away out of caution and they do things that are even detrimental to their health. They make the error of worshipping the customers. In as much as we are trying to gain the attention of the customers and win their patronage we out to also knowmthat there should be limits to this things and not end up shooting ourselves on the foot. There are other better ways of winning the patronage of our customers other than going out of our way to infringe some sought of injury to our employees. We can employ a very diplomatic way of dealing with our customers and other friendly ways but we should know where to draw the lines, it is a free world. [/QUOTE]
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How Do You handle "customer is always right" in your business?
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