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Handling crisis in an organization !
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[QUOTE="Mellorando, post: 204954, member: 37973"] Sequence of unwanted events leading to uncertainty at the workplace is called as crisis. Crisis leads to major disturbances at the workplace and creates unrest amongst the employees. Employees must not lose hope during crisis. It is important for them to face inevitable threats with courage, determination and smile. The following steps can help you limit potential damage in a crisis: 1. Anticipate : The first step is to prepare. Be proactive and arrange an intensive brainstorming session to go through all the potential crises that could occur at your organisation. However, not only are some situations preventable by simply modifying processes, but this assessment process should lead to the creation of a crisis response plan. 2. Create a plan and test it : The crisis response plan should be tailored for your organisation, and it should include both operational and communications components – in a crisis, what will you do and what will you say? In order to ensure the messages contained in the crisis response plan are delivered effectively and with credibility, it needs to be tested. Most importantly, taking these steps will help ensure you can carry out your response plan in a real-life situation, not just in theory. 5. Communicate, communicate, communicate : The first rule of crisis management is to communicate. Early hours are critical and they set the tone for the duration of the crisis. Be as open as possible; tell what you know and when you became aware of it; explain who is involved and what is being done to fix the situation. Be sure to correct misinformation promptly when it emerges. Remaining silent or appearing removed could enrage the public and other stakeholders. [/QUOTE]
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Handling crisis in an organization !
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