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Business strategy
Different hinderances of customer's retention
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[QUOTE="Augusta, post: 272943, member: 25283"] One of the ways you can have repeated customers which can help groom your business is through customer retention. But you might be hindering this from happening in your business if you are not adopting some factors. Some of the things you are doing to hinder customer retention are: Lack of customer support: Without Improving your customer support system you are driving away customers that would have been loyal to your business. No customer loyalty program. How do you intend to have loyal customers here. it will be almost impossible. Lack of engaging emails. No sending out of engaging emails to alert the customers of your new arrivals. No sending of discount after the first purchase. This is what your competitors might be doing but you are not paying attention to. No customer feedback or Starting of referral program. You are hindering having loyal or retained customers with this act. No provision of personalized shopping You would be driving your customers away with no provision of personalised shopping experience. [/QUOTE]
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