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Customer Service Skills For Waiters and Waitresses
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[QUOTE="Holicent, post: 294778, member: 76163"] Positive attitude: Maintain a positive attitude at all times and be willing to help customers with any requests they may have. Active listening: Pay attention to what customers are saying and respond accordingly. Good communication: Be able to communicate effectively and clearly with customers, co-workers, and managers. Empathy: Show empathy and understanding when dealing with difficult customers or situations. Problem-solving: Be able to think on your feet and come up with solutions to any problems that may arise. Time management: Be able to manage your time effectively, and work efficiently under pressure. Attention to detail: Pay close attention to details, such as customer orders and special requests. Knowledge of menu: Be familiar with the menu and be able to make recommendations to customers. Flexibility: Be able to adapt to changing situations and be willing to go the extra mile to ensure customer satisfaction. Teamwork: Be able to work well with other team members and support each other to ensure a positive customer experience. Follow up: Follow up with customers to ensure they are satisfied with their experience. Professionalism: Maintain a professional demeanor at all times and adhere to dress code and grooming standards. [/QUOTE]
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