Jasz
VIP Contributor
Social intelligence is the ability to understand your own and others' emotions and motivations, as well as to convey emotion effectively. It's not just about how you can best engage with customers, but also how you can build a more cohesive team. In other words, social intelligence is the ability to listen and respond in an emotionally intelligent way.
A lack of social intelligence can cause your business to fail. Social intelligence is a skill that's important for anyone who works in customer service, sales, marketing and management. If you're not good at it, your business will suffer.
Here are some signs that your company needs social intelligence training:
You don't take the time to understand what's going on with customers. When they call in to complain or have questions about something (or even just check in), do you know what they're talking about? Or do you just tell them what you think they want to hear? If so, it's time for some training sessions on how to really listen — or better yet, hire someone who does!
Your employees don't get along well together — especially if they're working on the same team! Co-workers should be able to communicate openly with each other so that problems get solved quickly and efficiently.
A lack of social intelligence can cause your business to fail. Social intelligence is a skill that's important for anyone who works in customer service, sales, marketing and management. If you're not good at it, your business will suffer.
Here are some signs that your company needs social intelligence training:
You don't take the time to understand what's going on with customers. When they call in to complain or have questions about something (or even just check in), do you know what they're talking about? Or do you just tell them what you think they want to hear? If so, it's time for some training sessions on how to really listen — or better yet, hire someone who does!
Your employees don't get along well together — especially if they're working on the same team! Co-workers should be able to communicate openly with each other so that problems get solved quickly and efficiently.
