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As a manager, how do you handle confrontational staff?
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[QUOTE="Holicent, post: 288506, member: 76163"] [FONT=Verdana]If you ask me how to handle a confrontational staff as a manager. I think that many managers, especially new ones, believe that confronting an employee is the same as punishing them. This is not true. When you confront an employee, you are letting them know what they did wrong and why it was wrong. In many cases, this will lead to an apology and/or change in behavior on the part of the employee. You can also use confrontational tactics to help your employees improve their performance. For example, if someone isn't doing their job well, try confronting them about it. Ask for examples of when they've done something great and give them examples of times when they haven't done their job well. The employee might be embarrassed about not being able to perform certain tasks, but if you can help them realize that there is room for improvement then it will help improve their performance overall.[/FONT] [/QUOTE]
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