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As a manager, how do you handle confrontational staff?
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[QUOTE="Jasz, post: 288430, member: 61772"] Managers need to be able to handle confrontational staff. But how? Here are some tips: 1. Be positive and supportive in your approach. When you encounter a problem employee, try to be as positive as possible and avoid attacking the person. Instead, focus on ways the employee can improve their performance. If you're in an office environment, take advantage of any opportunity to praise employees on a regular basis. 2. Be firm but fair. In most situations, this means being firm with your employees when they do something wrong or when they don't perform well enough for you as a manager. But make sure that your firmness doesn't come across as being too harsh or overbearing — otherwise it could backfire or even lead to resentment from the employee who received discipline. 3. Remember that there's no magic wand that will instantly make an employee into a top performer or deal with all of their problems right away — especially if they're having personality issues or other issues related to their character (for example, alcoholism). So rather than trying to fix everything at once, focus on one thing at a time and give them lots of support through that process so they feel heard and acknowledged by their manager. [/QUOTE]
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