What do I do if I experience a technical issue on eBay?

From time to time you may experience an issue on ebay site and they recommend trying the following steps to rule out a localized cause:

• Clear your browsing history
• Try accessing the same page in another browser, device and/or private browsing window
• Ensure your browser, app and/or device are all up to date
• Check your Internet or mobile data connection
• Make sure that your security software is not interfering with any site features or pages
• Disable any browser add-ons or plugins (such as adblockers) that may cause interference

You can also post to Ebay Technical Issues board so other Community members who may have experienced a similar problem can share troubleshooting advice. If you are unable to find a solution to your problem, they want to hear from you so they can investigate further. Contact Customer Service with the following information:

• When did this first occur?
• What error message are you receiving?
• Is this on a mobile device or desktop computer?
• Which operating system and browser are you using? Which versions do you have installed?
• Does the issue persist on additional browsers or when you are using a private/incognito window?
• Which security software are you using? Do you have a Firewall or anti-virus program in place?
• What Internet/mobile provider do you use?
• What are the related item numbers?
• Which eBay website is being used (.com, .co.uk, etc.)?
• What troubleshooting steps have you performed?
• What are the steps to recreate the issue?