When you need to void a shipping label, follow the steps below:
- Sign into My eBay.
- In the Activity tab, click Shipping Labels, located on the left side of the page.
- In the Actions column, click More Actions, then select Void.
- Select your reason for voiding the label.
- If you want to send a message to the buyer, enter it in the text box.
- Click Void shipping label.