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What are common customer service mistakes?
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[QUOTE="Phantasm, post: 335581, member: 94599"] There are several customer service mistakes that can heavily affect customer satisfaction and loyalty. Some examples include failure to empathize or understand customers’ wants and needs, thus leaving them with negative experiences; this is not good at all. Lack of promptness in responding to clients and poor communication skills also irritate clients making them feel unsatisfied. Moreover, not handling customers’ complaints appropriately or giving wrong information once again may lead to loss of trust between the parties concerned. Other common blunders include lack of personalization/customization, disregard for customer feedback, failure to follow up immediately with solutions or fix problems in a timely manner. Also unprofessional behaviors such as being rude or promising more than you can offer fall under these categories that ruin These are errors which organizations need to appreciate so that they give excellent customer services which will result into positive relationships and loyalty between them. [/QUOTE]
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What are common customer service mistakes?
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