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The importance of being calm at the customers
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[QUOTE="Etini, post: 335827, member: 90141"] I am all about balance. While the default disposition of a seller or a business owner is to be calm, there must be a balance quickly put in place to avoid abuse. We all know the tendency of humans to abuse privileges. I bet some customers would capitalize on the calmness of a patron to take advantage and even cause mental pressure on the business person. In a situation, where a seller is trying to explain repeatedly and the customer is ranting and possibly throwing tantrums at the seller, it would not be inhumane for the seller to fire back when it gets out of limits. He is also a human being as well. [/QUOTE]
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