Wole.K
Active member
Every day, members will complain that USAA isn't as good as it once was. Sadly, this is the case; due to a change in leadership, USAA has lost its direction in its quest for the bottom line. As a property adjuster, you are actively working against the flow. Adjusters have been requesting common-sense adjustments for four years in order to assist their members promptly and carefully, but leadership's metrics and expectations work against you at every turn. For four years, a single straightforward demand—let us handle our own claims—was made, but nothing was done to move toward that objective. Depending on the season, you'll have an average claim load of 40–100 cases and only 8 hours a week to handle them.
The remainder of the time, in the guise of helping the team, you answer back-to-back incoming calls for claims that are not yours while working over your compensation. Over time, more was demanded of us in a shorter amount of time. For the majority of us, the breaking point came when the bonus was reduced and the qualifications altered while the leadership received multimillion-dollar bonuses and the business was making record profits. Despite their best efforts to appear concerned, they don't actually care about their frontline staff. However, the majority of the good employees went. Unless you're willing to sell your soul to be underpaid and overworked, I'd suggest looking elsewhere.
The remainder of the time, in the guise of helping the team, you answer back-to-back incoming calls for claims that are not yours while working over your compensation. Over time, more was demanded of us in a shorter amount of time. For the majority of us, the breaking point came when the bonus was reduced and the qualifications altered while the leadership received multimillion-dollar bonuses and the business was making record profits. Despite their best efforts to appear concerned, they don't actually care about their frontline staff. However, the majority of the good employees went. Unless you're willing to sell your soul to be underpaid and overworked, I'd suggest looking elsewhere.