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How long should be the response time for customer support?
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[QUOTE="King bell, post: 342075, member: 75687"] The ideal customer support response time is relative to industry standards, business type, and customer expectations, but in general, the faster the response, the better the customer satisfaction and retention. We suggest you use the following guidelines: Immediate Response: For urgent matters or live chat support a few seconds to respond is what your customers would expect. Email Support: Aim for 24 hours, but as fast as a few hours will gain attention and increased satisfaction. Social Media: Better be a few hours featured response time on Twitter or Facebook Phone Support: Engaging with your customer immediately can be expected where phone support is in place. [/QUOTE]
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How long should be the response time for customer support?
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